Shipping & Returns

 

CREATING “THE ULTIMATE LIGHTING EXPERIENCE” IS WHAT SETS US APART


LightStyles has been providing quality, and stylish on-trend lighting, fans and home décor, accommodating every budget since 1984. The main reason for our ongoing success has been in how we service our customers before, during and after the sale. We want you to be completely satisfied with all of your purchases, and we firmly stand behind everything we sell. The following Terms and Conditions of Sale are detailed here for both your protection and ours, so please keep them in mind when making your purchases.

As always, we thank you for your business and ask that you please let us know if there is anything we can do to improve your buying experience.

 

TERMS AND CONDITIONS


SHIPPING


GENERAL:


Our shipping costs are based on an item’s size and weight as well as the method of shipment. Truck delivery must be to a physical street address. Items ordered together are not necessarily shipped simultaneously. If an item is back-ordered, we will notify you by telephone or e-mail with an estimated delivery date. LightStyles will ship orders within the 48 contiguous United States. Insurance is not included with shipping charges. Expedited shipping and/or insurance is available by calling (704) 448-9437 or emailing us at sales@lightstylesnc.com.

MOTOR FREIGHT:
Products that exceed package size limitations will be shipped via motor freight. Motor freight shipments are only available to residents of the 48 contiguous United States. Motor freight charges shall only include delivery to the residential front door of the shipping address. Inside-delivery may be arranged through a sales associate or customer service agent at LightStyles for additional fees.

FREIGHT DAMAGE:
If your item has been damaged in shipment we will repair or replace that item at no cost to you. Please contact our customer service department by telephone or email within 48 hours to obtain an RMA (Return Merchandise Authorization) number. Items without an RMA number will be returned to the customer and will not be processed. The easy to follow instructions for returning merchandise to LightStyles are written below. A repaired or replaced item will be shipped as soon as possible, with no additional charges.
BROKEN GLASS:
We do not consider an item with broken glass to be a damaged product. Please contact our customer service department by telephone or email within 48 hours of receipt and we will ship you a replacement glass at no charge to you.

INCORRECT ITEM SHIPPED:
Given our priority with customer service, we check and double-check all items before they are shipped. In the unlikely event that you are accidentally shipped an incorrect item, please contact our customer service department by telephone or email within 48 hours of receipt to obtain an RMA number. Items without an RMA number will be returned to the customer and will not be processed. Please see below for instructions on returning merchandise to LightStyles. After receipt and inspection of the product, the correct item will be shipped as soon as possible with no additional freight charges.

WARRANTY
LightStyles will honor all available manufacturer warranties still in effect covering manufacturer defects. We will repair or replace the defective item (except light bulbs) for one year from the date of purchase. Please contact our customer service department by telephone or e-mail for an RMA number. Items without an RMA number will be returned to the customer and will not be processed. Please see below for instructions on returning merchandise to LightStyles. A repaired or replaced item will be shipped as soon as possible with no additional charges.

COLOR ACCURACY:
We have taken great care to present all colors as true to actual color as possible. However, computer monitors and mobile device screens vary and we cannot guarantee that the color you see accurately portrays the true color of any item.

PRICING:
We make every effort to ensure the accuracy of the information on our website. However, pricing errors may occur. We will correct any errors as soon as we discover them. LightStyles reserves the right to not sell or ship any merchandise until an accurate price has been determined.

RETURNING AN ITEM
A 30% restocking fee will apply to custom and special orders. All return requests must be requested within 30 days of your purchase (shipped date). Products must be returned never installed, and in the original packaging. Return shipping is not included and is the customer’s responsibility.
 
THE FOLLOWING ITEMS QUALIFY FOR A RETURN:
 
Merchandise that has not been removed from its original packing.
Defective merchandise.
Merchandise that was incorrectly packed or not shipped correctly.
Merchandise that has not been installed.
We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. LightStyles is not responsible for lost shipments. However, if you suspect that your shipment has been lost, please contact us and we will contact the shipper to track its status or to help you file a lost shipment freight claim.
 
EXCEPTIONS:
Clearance sale items will be marked as such, and do not qualify for returns.
Returns can only be made within 30 days of receiving your product(s).
Exchanges can only be made within 30 days of receiving your product(s).
All returns must be over $25 in total value. Any return for less than this total amount is not permitted.
Merchandise must not have been damaged in freight transit.
Some items LightStyles sells are not available in our web catalog but can be purchased over the phone. If you purchase a special order item by contacting or calling our customer service number, it may not be returnable or will be subject to a 30% restocking fee. When you call, a sales associate will notify you of any applicable return charges. If defective, you may only exchange these items for the same product. Please call our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions.
 
GENERAL:
Returns and refunds will be honored for items purchased from LightStyles only. To receive a refund (less any applicable restocking fees), all returned merchandise must be in resalable condition, free from scratches and defects.
 
You may also cancel items that have not been shipped. To cancel an order that has not yet shipped, please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a return request.
 
RETURNS VIA MAIL:
Follow the simple directions below to make your return by mail:
 
Contact our returns department by telephone to process your return and receive an RMA (return merchandise authorization) number. Once you have set up your return by phone you will be e-mailed an RMA number within 5 business days. Along with this return number, you will receive a ship-to address where you must send your merchandise. Be sure to include your RMA number with your merchandise on the shipping label. This number will be used to guarantee you receive your credit. 
Note: Items returned to us without an RMA number will be returned to the customer, and will not be processed.
 
Include all original packing materials, manuals, and accessories with the product to avoid additional fees. It is recommended to return products in an outer protective box to ensure the protection of original packaging materials.
 
We recommend items be returned via UPS, FedEx or insured parcel post for proof of delivery and tracking.
 
Please be certain that items are secure in their packaging so damage does not occur while they are in transit back.
 
You are responsible for all freight charges on returned merchandise. You will be credited reasonable and customary freight charges relevant to that item if the product is defective or the wrong item was shipped.
 
Items received past the return period plus reasonable shipping time will not be processed. Notification will be sent to the e-mail and/or billing address provided should your return not be accepted. Items will be returned to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.

 

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